ELECTROGroup.com

LEGAL NOTICE This legal information is complemented by:

- Privacy Policy

- General Terms and Conditions

- Special Conditions of Contract

 

I. Introduction:

Electrogroup.es is an e-commerce company with headquarters in Spain and fiscal address in Calle Las Calas, 4 30370 Cartagena dedicated to the marketing of professional pruning products from the manufacturer Infaco. The reconditioned products are used completely revised and are marketed with 1 YEAR warranty.

The owner of this Website is Summa Artis Comunicación with CIF B30790323 (hereinafter the Website ELECTROGROUP.es, domiciled in Calle Las Calas, 4. 30370 Cartagena (Murcia). Telephone: (+34) 612280953

The products marketed are manufactured by prestigious brands.

Any communication, especially any claim, may be addressed to ELECTROGROUP.es by e-mail info@electrogroup.es

Access to the Website is free, except for those services and products for whose use and enjoyment it is necessary to purchase them by paying the price and under the terms and conditions contained on the Website, in particular, in the sections indicated below.

The client/user declares that he/she is eighteen years old, and has full legal capacity to carry out a purchase/sale on the website www.electrocoup.es. In order to purchase any product from those offered on the website, it is necessary to connect and register as a user/client, filling in the electronic form that appears on the website at any time and following the instructions indicated on the form.


II-Particular Conditions


Special conditions of sale

 

1.- General information

 

This section establishes the particular conditions that will govern the relations between Summa Artis Comunicación S.L. (from now on "the owner of the website") and any customer/user who makes an online purchase through this portal.

The parties agree that their relations will be governed by the general conditions contained in the section "legal notice" as well as by the particular conditions regarding electronic commerce established in this section. All of them are accessible in the portal and must be, in any case, previously accepted by the client. In case of modification of the same ones on the part of the holder of the web site, the conditions to applying to every client / user, always will be those that accepted in the moment of effecting his dealing.

The client/user, prior to contracting and in any case during the purchase process, will be able to access, file and print these general contracting conditions for consultation. These conditions of contracting will be available in Spanish. We have the right to review and modify these Conditions at any time.

The client/user declares to be eighteen years old, and to have full legal capacity to carry out a sale on the website www.electrocoup.es. In order to be able to acquire any product from those offered on the portal it is necessary to connect and register as a user/client, filling in the electronic form that appears on the website of the shop at any time and following the instructions indicated therein.

For the purposes of registration, the Entity may provide the client/user with a user name and a secret password ("Password"). The User Name and Password provided by the Entity to the User are identifying and enabling elements to access the services and are personal and non-transferable. The owner of the web site may, with adequate prior notice, modify the User Name and/or Password, in which case the modified passwords will lose their validity.


 

2.- Products

 

www.electrocoup.es will try to capture, as accurately as possible, both technical and aesthetic characteristics of the products among which are mainly electric pruning shears of the Electrocoup brand and their accessories.

The customer/user must take into account that there may be slight differences between the assessment of the product online and in the reality/store itself; therefore, he/she will have the possibility to cancel the purchase/sale taking into account the regulation in this respect that is expressed in the following sections.

As for the availability of the products offered in this portal, it is valid as long as the products are visible in the same, with the limits of available stock. As it is an electronic commerce, the stock is updated online, so it could happen, eventually, that during the purchase process the stock is depleted, therefore, in these cases, it is not possible to continue with the purchase-sale started.

In the event that there is a break in stock or unavailability of an article, the owner of the website will contact you to inform you and give you a new delivery time or, if it is not possible to serve the product, proceed to its cancellation or, without this involving an increase in price, will be offered a product of similar characteristics that has the same or even higher quality.

 

3.- The price

          

Prices on the www.electrogroup.es website are indicated in euros or pounds including VAT on each. The prices shown on our website are shown excluding shipping costs.

The Retail Price of the item will always be indicated at the time the customer/user has completed the shopping basket, and the customer will be informed of the final price of his purchase before validating the payment. Prices may change at any time, but possible changes will not affect orders for which we have already sent you an Order Confirmation.

Purchases destined for any of the territories of the Canary Islands, Ceuta, Melilla, Gibraltar and Andorra, regardless of the billing address, will be exempt from VAT, in accordance with current regulations in this area.

Shipping costs are 7.90 ? (VAT included) in the Peninsula and Balearic Islands and 14.90 ? (VAT included) in the EU.

For deliveries not in accordance with the general rates, the costs are calculated in real time according to the weight and dimensions of the customer's shopping basket.

In any case, shipping costs will be recalculated at any time when making the purchase through the portal, and will appear at all times in the customer's shopping cart, clearly differentiated from the price of the item / s included in it.

The customer will be informed of the final price of his purchase, including transport, before validating the payment.

 

4.- Purchase process

 

To proceed with the purchase of products, you must add the product you wish to purchase to the basket, according to the indications on the screen, filling in the order form provided and validating it.

The validation of the order by the customer/user expressly implies knowledge and acceptance of these general and particular conditions of contract as part of the conclusion of the contract. Unless proven otherwise, the data recorded by the owner of the website constitutes proof of all the transactions carried out between www.electrogroup.es and its customers. Therefore, the entity will file the electronic document in which the contract is formalised and this will be accessible.

To place an order, you must follow the online purchase procedure and click on "Place your order". After this, you will receive an e-mail acknowledging receipt of your order (the "Order Confirmation"). We will also inform you by e-mail that the product is being sent (the "Shipping Confirmation"). Among the information that will be sent to you via this email is: the order identifier, details of the product's characteristics, its price, shipping costs and the order invoice in pdf format.

 

5.- Payment method

 

The owner of the website proposes the following means of payment:

 

Payment by Credit Card: Purchases can be paid by Visa®, Mastercard® or American Express® credit cards as well as by 4B or 4B Maestro debit card (which implies an automatic charge). Payment is made through the Santander Elavon Merchant Services secure Virtual POS network.


Payment by transfer

Lump sum payment through Sequra, Paga+Tarde, Payin7, Aplázame.

           
6.- Shipping

 

The products are sent to the delivery address you have indicated in the order. Orders will be sent in national territory according to shipping conditions and rates. From your shopping cart you can select the type of shipping you want depending on the area and the delivery method you prefer. The shipping methods are:

- Standard Courier: The delivery of the order will depend on the transport company and will oscillate between 48/72 working hours (weekends not included). The customer will be notified by email of the departure of the goods, attaching an identification number with which he can track the order through the website of the transport company. All orders received after 12 noon on Friday will be processed the following Monday.


In the case of an order for several items with different availabilities, the delivery time will take into account the longest expected delivery. In exceptional cases, www.electrogroup.es will reserve the right to break down the order, sending the available items and leaving the unavailable items pending a second shipment. In this case, the second shipment is made at no additional cost.

          

7.- Right of withdrawal, return, refund and cancellation

 

If you are not satisfied with the products purchased exclusively at www.electrogroup.es you have the right to withdraw from the contract by returning your purchases in our own online shop, as set out in the following paragraphs.

Time limit for exercising the right of withdrawal: You may exercise your right of withdrawal without giving any reason within 14 calendar days for all items. This withdrawal period shall expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquires material possession of the goods.

The return by withdrawal will not be possible in the cases contemplated in art. 103 of the RD 1/2007 that regulates the rewritten text of the General Law of Defense of Consumers and Users.

The consumer will be solely responsible for any decrease in the value of the goods resulting from handling them in a manner different from that required to establish their nature, characteristics or operation.

The client/user will have the possibility at all times to renounce to the purchase-sale carried out, even if the confirmation has been made by the owner of the website www.electrocoup.es and by means of an e-mail to the address info@electrocoup.es. The refund of the amount previously charged to the client/user will take place, as long as the client's order has not already been sent to its addressee at the time of reception of the request by the client or it is a product personalized exclusively at the request of the client/user according to his/her requirements.

If this is the case, the customer/user must wait for the reception of the order to request a return, and once the order is returned to our warehouse, and this verifies that both the conditioning and the returned product are in perfect condition, the customer/user will be credited with the amount of the purchase, excluding shipping costs.

In any case, a delay in the delivery with respect to the indicated terms will not give the client the right to demand any compensation.

In order to exercise the right of withdrawal, you must notify us at the address given in the legal notice or by writing to us by e-mail or on our contact form, of your decision to withdraw from the contract by means of an unambiguous statement (e.g. a letter sent by post or e-mail).

 8.- Product guarantee.

 

If you contract as a consumer and user, we offer you the manufacturer's guarantee on the products that we market through this website, under the terms legally established for each type of product, the manufacturer being responsible, therefore, for the lack of conformity of the same that is manifested within a period of two years from the delivery of the product.

It is understood that the products are in accordance with the contract provided that (i) they conform to the description made by us and have the qualities that we have presented on this website, (ii) they are suitable for the uses to which products of the same type are normally put and (iii) they have the usual quality and performance of a product of the same type that can be reasonably expected.

Unless proved otherwise, any lack of conformity which becomes apparent within six months of the delivery of the product, whether new or second-hand, shall be presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the product or the nature of the lack of conformity.

In this sense, if any of the products does not conform with the contract as a wrong product, defective or in poor condition, you must inform us through info@electrogroup.es and we will assist you as soon as possible to replace the product with another of the same characteristics.

 

9.- Responsibility and exoneration of responsibility.

 

Unless expressly provided otherwise in these Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of that product.

However, unless otherwise provided by law, we will not accept any liability for the following losses, regardless of their origin:

    loss of income or sales:
    loss of business;
    loss of profit or loss of contracts;
    loss of anticipated savings;
    loss of data; and
    loss of management time or office hours

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this website unless expressly stated otherwise on the website.

 

10.- Links from our website.

 

In the event that our website contains links to other websites and materials of third parties, such links are provided for informational purposes only and we have no control over the content of such websites or materials. Therefore, we do not accept any liability for any damage or loss arising from the use or malfunctioning of the website.

The owner of the website does not guarantee the legality, quality, reliability and usefulness of the services provided by third parties or that the owner of the website acts solely as an advertising channel.

 

11.- Written communications.

 

The applicable regulations require that part of the information or communications that we send you be in writing. By using this website, you accept that most of these communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and acknowledge that any contracts, notices, information and other communications that we send to you electronically comply with the legal requirements to be in writing. This condition will not affect your statutory rights.

 

12.- Notices

 

The notifications you send us should preferably be sent through our contact form. In accordance with the provisions of the previous clause and unless otherwise stipulated, we may send you communications either by e-mail or to the postal address provided by you when placing an order.

It will be understood that the notifications have been received and correctly made at the same time that they are posted on our website, 24 hours after an e-mail has been sent, or three days after the postmark date of any letter. To prove that notice has been given, it will be sufficient to prove, in the case of a letter, that it was properly addressed, stamped and delivered to the post office or a post box and, in the case of an e-mail, that it was sent to the e-mail address specified by the recipient.

 

13.-Applicable legislation and jurisdiction

 

The use of our website and contracts for the purchase of products through this website will be governed by Spanish law.

Any dispute that may arise from access, use of this portal or online purchase is subject to the exclusive jurisdiction of the courts of the domicile of the owner of the website.


 

WEBSITE PRIVACY POLICY

By means of this notice Electrogroup.es domiciled in Calle Las Calas, 4. 30370 Cartagena (Murcia) with CIF B30790323 and with e-mail address info@electrocoup.es (hereinafter ELECTROGROUP.es, informs the Clients of the Website (the Clients) of its personal data protection policy.

ELECTROCOUP.es reserves the right to modify this policy in order to adapt it to new legislation or jurisprudence, as well as to the practices of the sector. These modifications will be effective 72 hours after their appearance on the Website.

The acquisition of any product requires the previous acceptance of the General Conditions and the Particular Conditions and the sending of a form containing your personal data, a process that will be formalized online and that will allow the identification and registration of the Client as a client. Until this acceptance ELECTROGROUP.es, will not collect personal data from customers or proceed to create a file of them.

In the processing of personal data ELECTROGROUP.es, applies the following policy of protection of personal data:

In accordance with the provisions of article 5 of the Organic Law 15/1999, of 13 December, on the Protection of Personal Data, we inform you that the personal data of the Clients and, where appropriate, their employees, will be automatically processed and incorporated into the corresponding files created by and for Summa Artis and under its responsibility, necessary for the normal provision of the contracted services.

In accordance with the applicable regulations, these files are registered in the General Data Protection Register under the name "suppliers and customers file", registration code number 2071170261.

In compliance with the provisions of Article 6 and following of the aforementioned Law, the Client shall at all times have the right to information, access, rectification, cancellation and opposition to the processing of their personal data by ELECTROGROUP.es. The rights defined may be exercised by the Client, and where appropriate by his representative, by means of a written and signed request addressed to the following address: alle Las Calas, 4. 30370 Cartagena (Murcia). The above mentioned request will have to contain the following information: name and surnames of the Client, domicile to effects of notifications, photocopy of the Code of Fiscal Identification, or in his case, National Document of Identity or Passport, and request in which the request takes shape. In the case of representation, it must be proved by means of a reliable document.

ELECTROGROUP.es undertakes to comply with its obligation of secrecy of personal data included in the relevant files and will take all necessary measures to prevent alteration, loss, or unauthorized access, in compliance with the provisions of Regulation on Security Measures for automated files containing personal data, approved by Royal Decree 994/1999 of 11 July.

ELECTRGRCOUP.es is obliged not to communicate personal data available, except when required by a competent authority or body, judicial or administrative, in the exercise of the functions legally attributed to it. In compliance with the above, ELECTROGROUP.es shall, in all cases, respect the guarantees, rules and procedures provided for in the legal system.

The user accepts that all his/her personal data will be fully transferred to Aplazame from the moment the user has started to contract the deferred payment service offered by the latter at the time of choosing the payment method. This acceptance is extended to third parties that have to access the files for the proper performance of the contract.

 
COOKIES

ELECTROGROUP.es informs the Client that it uses cookies when it navigates through the different screens of the Website in order to offer a better and more personalised service, also for statistical purposes, to obtain information about the date and time of the Client's last visit, to measure some traffic parameters within the Website and to estimate the number of visits made, so that ELECTROGROUP.es can focus and adjust the services and promotions more effectively. The cookies used by the Website are stored on the Client's hard drive but cannot read the data contained therein or read the cookie files created by other service providers. The Customer may prevent the generation of cookies by means of the corresponding option in the browser program used.  

 

MODIFICATIONS

ELECTROGROUP.es reserves the right to make changes to this Legal Notice without prior notice, which shall be effective seventy-two (72) hours after publication on the Website.

We are updating this website so it is possible that some information may be missing from a product or that incomplete or outdated information may appear. If you have any specific questions, please contact us at info@electrogroup.es

 

© 2020 ELECTROGROUP.com

In compliance with art. 10 of Law 34/2002 of 11 July on services of the Information Society and Electronic Commerce, it is reported that this website is owned by:

Name: ELECTROGROUP.es Summa Artis Comunicación SL

CIF/NIF: B30790323

Address: Calle Las Calas, 4. 30370 Cartagena (Murcia)

Telephone: (+34) 612280953

E-mail: info@electrogroup.es