ELECTROGroup.es

Shipping & Returns

Shipping costs are FREE to Spain Peninsula and Balearic Islands in orders from € 200.

Shipping costs to EU and UNITED KINGDOM are € 14.90

We sell in the Canary Islands, contact us: info@electrocoup.es Shipping costs Peninsula and Balearic Islands are € 7.90 for orders below € 200. Modality shipping 24 HOURS working.

European Union Shipping costs are € 14.90.

Shipping method 48-72 working HOURS.

The usual agency is TOURLINE EXPRESS Peninusla and Portugal and DHL Service Point European Union but sometimes we use others.

There's no minimum order.

They will not be delivered in post office boxes or in the Canary Islands, Ceuta or Melilla.

We ship to the entire European Union (EU)! Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Kingdom United, Czech Republic, Romania and Sweden. They will not be delivered in post office boxes or in the Canary Islands, Ceuta or Melilla.

PRODUCT DELIVERY

The order will be canceled in any of the following two cases:     

The delivery cannot be made, when it is tried three times.    

 It has not been possible to contact the customer within 9 business days after the first failed delivery attempt. Orders paid by credit card or bank transfer and returned after several delivery attempts by the transport agency, will be refunded except for the expenses generated by round-trip transportation. Shipments will be made by courier, with a delivery time for peninsula of 2 or 3 days and for Balearic Islands of 5 days, approximately. For shipments outside the Spanish territory delivery will depend on the courier company. RETURNS If you wish to return any of the products purchased through our online store, you can do so conveniently and easily through the email info@electrogroup.es, in the contact form. Return term: You have 30 days to return any of the products purchased in our online store. Return Price: We will refund the cost of returning the order if the cause of the return is caused by an error of Electrocoup or the manufacturer, tare or poor condition of the product. If the return is for any other reason, the client must bear the expenses.

 

Procedure for returns:

1- Keep the delivery note attached with the order and verify that it is within 30 calendar days from the date you placed the order. 2- Contact us through the web form, email to info@electrocoup.es, the number of your online order (which you will find in your user area or in the email confirming your order) and the references of the products you wish to return, Requesting the return. 3- Repackage the products as received. 4- Make a copy of the delivery note you received with your order and the other attached to the garment you return. Remember that the garments must be in perfect condition (not used, not washed, with their interior labels and without arrangements). Deadline to receive the refund of the amount When we have verified and approved the return we will immediately make the deposit of the amount of the return, this period may be affected by the bank procedure itself as this will vary depending on your bank. You should keep in mind that Electrocoup reserves the right to refuse returns communicated or sent after the deadline, as well as products that are not in the same conditions in which they were received. Changes You have the possibility to change any of our clothes purchased through our online store. To do so, you must follow the return procedure and make a purchase of the product again with the desired size and color. Promotions In case of returns in promotions, if the amount of the purchase minus the return does not exceed the amount established in the promotion, the discount or promotion will be returned.  

MODIFICATIONS

Electrocoup reserves the possibility of making changes in this Legal Notice, as well as in the Particular Conditions and in the General Conditions without prior notice, which will be effective after seventy-two (72) hours after its publication on the Website.

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